Privacy Policy

Privacy Policy

Introduction

Welcome to https://refinish-hardwood-floors-denver.bloghostess.com (referred to as “Refinish Hardwood Floors Denver,” “we,” or “our” in this document). We are dedicated to maintaining the privacy and security of your personal data. This Privacy Policy outlines our practices regarding the collection, handling, and protection of information from our website visitors, users, and clients.

Scope

This policy covers all aspects of our online presence, including but not limited to:

Please be informed that this policy does not extend to third-party websites, apps, or services you access through links on our site. These entities have their own privacy policies, and we encourage you to review them before using such external resources.

Processing Activities

This Privacy Policy guides how we interact with you in the following scenarios:

  • Using Our Services: When you sign up as an authorized user or utilize any of our applications and services.
  • Website Visits: If you browse through our websites, especially those linked to this privacy statement.
  • Communication: Through various communication channels such as emails, phone calls, or text messages (SMS) we send to keep you updated or obtain your consent.

Personal Data Collection

We collect multiple types of personal data, including:

  1. Account Information: Details required for creating and managing user accounts, such as names, usernames, and passwords.
  2. Payment Information: Credit/debit card details, billing addresses, and transaction records.
  3. Financial Information: Bank account information, if you choose to link it for faster payments or subscriptions.
  4. Purchase Information: Items you buy from us, order history, and associated shipping details.
  5. Mobile Device Identifiers: Unique device identifiers (UDIDs) or mobile phone numbers used for sending push notifications.
  6. Location Data: Geolocation data when you interact with our services, which helps us provide location-based content and services.
  7. Feedback: Comments, reviews, and responses provided by users to improve our products and services.
  8. Social Media Information: If you choose to connect your social media accounts, we may collect data from these platforms, including your name, profile picture, and publicly available information.
  9. Product Information: Details about the products you view or purchase on our website.

We gather this data through direct user input, tracking technologies (like cookies), and third-party service providers who assist in delivering our services.

Cookies

Cookies are small text files stored on your browser when you visit our websites. They play a crucial role in enhancing your browsing experience. We use cookies for:

  • Strictly Necessary: These ensure basic functions, such as allowing you to navigate the website and access secure areas.
  • Preferences: Remembering your preferences, like language settings or layout choices, to provide a personalized experience.
  • Analytics: Tracking user behavior to analyze trends, perform research, and measure site performance for improved services.

You can manage your cookie preferences through our Cookie Manager, which allows you to control non-essential (tracking) cookies.

Retention and Deletion

We retain personal data only for as long as necessary or required by law. The retention periods vary based on the purpose of data collection:

  • Financial and payment information is kept for an extended period due to legal requirements, typically up to 7 years.
  • Purchase history may be retained for customer service purposes and to improve our services, usually for a maximum of 2 years.
  • Other personal data is deleted or anonymized once its purpose has been fulfilled.

Security Measures

We prioritize the protection of your personal data and implement robust security measures:

  • Employing industry-standard encryption protocols to safeguard data during transmission and storage.
  • Engaging reputable third-party processing partners who adhere to strict data security standards.
  • Regularly reviewing and updating our security practices as new threats emerge.

Children’s Privacy

Our services are not intended for individuals under the age of 18 (or 13, depending on your jurisdiction). We do not knowingly collect or solicit personal information from children. If you believe we have collected such data by mistake, please contact us immediately.

Your Rights

Depending on your location and applicable laws, you are entitled to certain rights regarding your personal data:

  • Access: Request access to the personal data we hold about you.
  • Rectification: Ask for corrections if your data is inaccurate or incomplete.
  • Erasure (Right to be Forgotten): Demand the deletion of your data in specific circumstances, such as when the retention period has ended.
  • Restriction: Limit our processing of your data under certain conditions.
  • Portability: Receive your personal data in a structured format for use with another service provider.
  • Objection: Object to or withdraw your consent for specific purposes of data processing.
  • Non-Discrimination: Be free from decisions based solely on automated processing, including profiling.

To exercise these rights or lodge complaints/appeals, please reach out to our privacy team via the contact details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this page periodically for updates.

Contact Information

For any questions, concerns, or requests related to privacy: